Return and exchange policy

Return and exchange policy

At Enjoy Home, we care that you’re completely satisfied with your purchase — that’s why we’ve made our return and exchange policy simple and clear 👇

⏰ Timeframe:

You can request a return or exchange within 14 days of receiving your order.

📦 Conditions:

  • The product must be unused and in its original condition (packaging, tags, and invoice included).

  • Products that have been washed or used cannot be returned or exchanged.

  • Discounted or promotional items may not be eligible for return unless they have a manufacturing defect.

🚚 Return Process:

  • Contact us via email or the contact form.

  • We’ll send you the shipping details and warehouse address.

  • After receiving and inspecting the product, we will process your refund or send a replacement within 3–7 business days.

💸 Return Fees:

  • In case of a defect or wrong order: Enjoy Home covers the shipping cost.

  • In case of a change of mind: the customer bears the shipping cost.

📧 For any inquiries: 01065667427